{"id":32407,"date":"2007-11-07T15:05:08","date_gmt":"2007-11-07T15:05:08","guid":{"rendered":"http:\/\/www.aceguarulhos.com.br\/blog\/?p=32407"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-30T03:00:00","slug":"procon-sp-orienta-consumidores-ap%c3%b3s-suspens%c3%a3o-de-v%c3%b4os-da-bra","status":"publish","type":"post","link":"https:\/\/www.aceguarulhos.com.br\/blog\/procon-sp-orienta-consumidores-ap%c3%b3s-suspens%c3%a3o-de-v%c3%b4os-da-bra\/","title":{"rendered":"Procon-SP orienta consumidores ap\u00f3s suspens\u00e3o de v\u00f4os da BRA"},"content":{"rendered":"

Com rela\u00e7\u00e3o \u00e0 nota divulgada pela empresa a\u00e9rea BRA Transportes A\u00e9reos S\/A solicitando a suspens\u00e3o das suas atividades, a Funda\u00e7\u00e3o Procon-SP esclarece que o consumidor est\u00e1 amparado pela lei 8.078\/90 \u2013 C\u00f3digo de Defesa do Consumidor. <\/p>\n

O consumidor tem o direito de embarcar em outro v\u00f4o (companhia) ou de receber o valor pago pela passagem de volta, monetariamente atualizado, bem como de ser ressarcido por eventuais despesas decorrentes do cancelamento. <\/p>\n

O Procon-SP orienta aos consumidores que guardem toda a documenta\u00e7\u00e3o que demonstre o contrato firmado com a empresa, bem como os relativos \u00e0s despesas. <\/p>\n

No caso de n\u00e3o conseguir embarcar ou enfrentar atrasos de v\u00f4os, o consumidor deve procurar a ANAC (Ag\u00eancia de Avia\u00e7\u00e3o Civil) ou os postos do juizado instalados nos aeroportos ou os postos do Procon-SP. A funda\u00e7\u00e3o informa que est\u00e1 acompanhando atentamente os desdobramentos do epis\u00f3dio.<\/p>\n

D\u00favidas ou reclama\u00e7\u00f5es referentes podem ser sanadas nos postos de atendimento pessoal da Funda\u00e7\u00e3o Procon-SP dentro do Poupatempo S\u00e9, Poupatempo Santo Amaro e Poupatempo Itaquera. Reclama\u00e7\u00f5es por fax devem ser encaminhadas ao telefone (11) 3824-0717. Para saber se a loja, fornecedor ou fabricante possui reclama\u00e7\u00e3o no Procon-SP, consulte o cadastro pelo telefone (11) 3824-0446 ou no site www.procon.sp.gov.br. O telefone 151 funciona somente para o esclarecimento de d\u00favidas.<\/p>\n","protected":false},"excerpt":{"rendered":"Com rela\u00e7\u00e3o \u00e0 nota divulgada pela empresa a\u00e9rea BRA Transportes A\u00e9reos S\/A solicitando a suspens\u00e3o das suas atividades, a Funda\u00e7\u00e3o Procon-SP esclarece que \n [...]<\/a>","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-32407","post","type-post","status-publish","format-standard","hentry","category-noticias"],"yoast_head":"\nProcon-SP orienta consumidores ap\u00f3s suspens\u00e3o de v\u00f4os da BRA - ACE-Guarulhos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aceguarulhos.com.br\/blog\/procon-sp-orienta-consumidores-ap\u00f3s-suspens\u00e3o-de-v\u00f4os-da-bra\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procon-SP orienta consumidores ap\u00f3s suspens\u00e3o de v\u00f4os da BRA - 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